CONFIRMATION OF APPOINTMENT

When you book an appointment with me, you will receive a confirmation email from ‘Setmore’. This email will contain a Consent/Consultation form for you to complete online and return via the link. I will receive a confirmation on completion of your Consent. if you are booking via direct message on Facebook or Instagram you will be asked to fill out a consultation form when arriving at your appointment.

DEPOSITS

I reserve the right to ask for a deposit for any booking for future dates. Should I decide to take a deposit, this will be at 50% of the treatment cost. Deposits are non-refundable. If you change your appointment up to 1 hour before start time, I will move your deposit to your new time. If you change your appointment less than 1 hours before start time, we reserve the right to cancel your appointment and keep your deposit. If you cancel your booking at any time before the start time you will lose your deposit. I will always inform clients prior to accepting a booking whether a deposit is required.

DURATIONS OF APPOINTMENTS

The times for treatments I have listed below is a guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and my ability. If am unable to carry out the treatment I will inform you from the onset. Durations for Overlay treatments are approx. 1.5hrs, duration for extensions/nail art is approx. 2hrs. CHANGES You can change your appointment free of charge up to one hour before start time. If you have been charged a deposit, a change to your appointment more than one hour in advance of your appointment will result in your deposit being transferred to your new appointment reservation. You must contact me by phone to change your appointment less than one hour in advance of your appointment. If you change your appointment less than one hour before start time, you may be asked for a non-refundable deposit on future bookings. If you have paid a deposit and change your appointment less than one hour before start time, I reserve the right to cancel your appointment and I will keep your deposit.

ARRIVING FOR YOUR APPOINTMENT

Please arrive for your appointment on time, I have no waiting facility currently so I ask you could wait in your car until the time of your appointment, to allow me to finish current appointments. If you are more than 10 minutes late for your appointment this will be deducted from your allocated slot however 30 minutes late or more will result in your appointment being cancelled and need to be rescheduled, this may result in a loss of deposit please see all cancellation policies below. If I could ask if travelling by car, that you please respect the neighbours and do not block anyone’s driveway or block the street by parking in anyway. I ask that where possible to park over my own drive or where necessary on my driveway. This is to allow my neighbours to park outside their own property without any disturbance to them.

CANCELLATIONS

You must contact me by phone or email to cancel your appointment. If you have been charged a deposit, a cancellation of your appointment more than 48 hours in advance of your appointment will result in the loss of your deposit.

CANCELLATIONS OR CHANGES MADE BY VALENTINES BEAUTY

If for any reason I need to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation, or changing to a similar service – you have the option to reject the proposed change(s). I will then process a refund of your deposit. If for any reason I cancel your service at any time before your service is due to commence, I will process a refund of your deposit.

CLIENT CONSULTATION FORMS

All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.

PATCH TESTING

Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.

AGE RESTRICTIONS

You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.

LOSS OR DAMAGE OF PERSONAL ITEMS

We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please always keep your personal belongings with you.

PAYMENT

We accept cash and all major credit cards; we do not accept cheques.

FIXES & REPAIRS

 I will repair any damage to gel services for free within 48 hours of your appointment. I will however not repair damage for free if the damage has been caused by activities that have not followed my aftercare advice. My aftercare advice can be found on your aftercare card, or you can request a hard copy at any time from myself. I reserve the right to use my own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. In this situation, we will charge a rate of £1 per nail for gel polish chip repairs and £2 per nail for builder gel extensions and gel overlay repairs. Your date and time will need to be booked via email or phone and a price given for the repair. Normal polish services have no guarantee from the time you leave me. I take no responsibility if this advice is not followed. If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service, but this may be charged at our standard ‘extra time’ rate. Fixes need to be booked in and there is no guarantee that I will be able to accommodate a fix if you complain in the salon. In this scenario, I will accommodate you at the next best convenient time for you. You are advised to book the time via email, phone, or direct message on social media to guarantee your fix time. If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence, I may ask you for more information to help me finalise a response to your complaint. Once I receive this information, my responses will be including, but not limited to, a full refund and an offer of a new service to no refund and no new service. The response you receive will be decided on a case-by-case basis, considering all the information provided by you, and will be entirely at my own discretion.

AFTERCARE

 I offer clients appropriate aftercare advise relevant to their service this is with my aftercare cards. If you are unsure of anything you can contact me via telephone or email.

For more detailed Terms and Conditions, please don’t hesitate to contact me using the below methods.

Email: [email protected]

Phone: 07591 394705